PRIVACY NOTICE FREIGHT CUSTOMER PORTAL MYDHLFREIGHT.COM
DHL Freight (Sweden) AB (hereinafter called 'DHL') is pleased that you are visiting our website and are interested in our company, products and services. It is important for DHL to protect your personal data during our entire business handling process.
Please be aware that the national legal requirements for data protection and the handling of personal data may vary from country to country. Therefore, please visit the relevant DHL country websites to learn more about country specific information on data protection.
In the coming information, we will explain what information DHL collects when you visit our website and how this information is used.
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Personal data, meaning any information relating to an identified or identifiable living person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, identification number, location data, online identifier or to one or several factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. This includes information such as your real name, address, and telephone number.
Information which cannot be linked to your real identity - such as favorite websites or number of users of a site - is not considered personal data.
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This Privacy Notice applies for the data processing carried out by:
The Controller’s name and contact details:
DHL Freight (Sweden) AB
GUSTAV III:s Boulevard 18
169 73 Solna
SwedenThe Data Protection Officer of Controller and contact details:
DHL Freight (Sweden) AB
Cecilia Adriano
Västberga Allé 41
126 30 Hägersten
SwedenIf you have questions regarding the processing of your personal data, please contact: sefreightgdpr@dhl.com
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Visiting our Website
DHL is committed to preserving the privacy of all users of our websites. When you visit our websites,
1) our web servers temporarily always save the connection data of the computer connecting to our site, a list of the web pages that you visit within our site, the date and duration of your visit, the identification data of the type of browser and operation system used as well as the website through which you linked to our site for security purposes.
2) Additional personal information such as your name, address, telephone number or e-mail address is not collected unless you provide this data voluntarily, e.g., while completing an online contact form, as part of a registration, survey, competition, information request or
3) fulfillment of contract.The legal basis for processing the aforementioned data categories is,
1) Legitimate interest, Art. 6.1 f) of the European General Data Protection Regulation (GDPR) in particular to guarantee security and help us improve the services we offer to you, and to make our website content and services easier to use.
2) Consent, Art. 6.1 f a) of the European General Data Protection Regulation (GDPR).
3) Contract, Art. 6.1 f b) of the European General Data Protection Regulation (GDPR). For (pre-) contractual reasons we also need personal data to provide the services and comply with the obligations arising from contractual agreements concluded with you or to answer your request. (e.g. activating access to the Freight Customer Portal, further discussion of a quote).The legal basis for the processing of the aforementioned data categories is Art. 6 (1) a) of the European General Data Protection Regulation (GDPR). Due to the said purposes, in particular to guarantee security and a smooth connection setup, we have a legitimate interest to process this data.
Processing for Advertising Purposes
In case you given your consent, your postal data (e.g. name, address) will be processed to contact you in order to provide you with the latest information about our offers, news, products and services.
If you register for one of our newsletters, we are entitled to use your e-mail address for this purpose. You may unsubscribe from the newsletter at any time by clicking the relevant link at the bottom of the newsletter.
In case you unsubscribe from our newsletter services the respective data will be blocked, respectively deleted and no longer be processed for such purposes.
Legal basis for the aforementioned processing is,
Consent, Art. 6.1: a) of the European General Data Protection Regulation (GDPR).
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We use tracking software to determine the frequency and number of visitors to our website.
We use the collected data strictly anonymously for statistical purposes and website improvements. We do not use the software to collect individual personal data nor individual IP addresses.
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We use Google Inc. online advertising program "Google AdWords" and the conversion tracking function of Google AdWords.
Google conversion tracking is an analytics service provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google"). When you click on ads delivered by Google Inc., temporary conversion tracking cookies are placed on your local computer. These cookies expire after 30 days and do not collect or contain any personal data and cannot be used to identify you personally, in other words, if you visit certain pages on our website and the cookie has not yet expired, we and Google can tell that you clicked on the ad and were directed to that page. Each Google AdWords customer has a different cookie, so it is not possible to track cookies via websites of other AdWords customers.
The information collected by means of the conversion cookie is used to compile conversion statistics for AdWords customers who have opted for conversion tracking. Customers can see the total number of users who clicked on their ad and were directed to a page containing a conversion tracking tag. However, we do not receive information that enables us to identify users personally.
If you do not want to participate in conversion tracking, you can opt out of this use and prevent cookies from being installed by selecting the appropriate settings on your browser software (deactivation option). You will not be included in the conversion tracking statistics.
Further information and Google's Privacy Policy are available at: https://policies.google.com/privacyGoogle Privacy Policy
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DHL does not share, sell, transfer or disseminate your personal data to third parties and will not do so in the future, unless required by law, unless required for the purpose of the contract or unless you have given express consent to do so. For instance, it may be necessary to pass on your address and order data to the relevant DHL Group Companies and our contractors when you order products.
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The data will be stored for as long as it is required. The necessity ensues from statutory retention periods.
The data will be stored for contract performance and invoicing purposes and as proof of the correct performance of the contract, until the liability periods expire, and it will subsequently be erased.
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Your data are also processed and accessable in a so-called ‘third country’, i.e., in a country outside the European Economic Area (EEA). Specifically, if this concerns the recipients country of the parcel. This occurs either because the transfer is required to fulfil the contract (e.g., for delivery) or customs clearance.
The fore is based on our Binding Corporate Rules or/and the EU, regulations standard contractual clauses.
In cases where data is transferred outside of European Economic Area, DHL take all reasonably necessities to ensure that this happens in accordance to applicable data protection laws and regulations.
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DHL takes all required technical and organizational security measures to protect your personal data from being lost or misused.
For instance, your data is saved in a secure environment which is not accessible to the public.
In certain cases, your personal data is encrypted by Secure Socket Layer technology (SSL) during transmission. This means that an approved encryption procedure is used for communication between your computer and the DHL servers.
The fore is only done if your browser supports SSL.
Should you wish to contact DHL by e-mail, we would like to point out that the confidentiality of the information sent cannot be guaranteed. The contents of e-mail messages can be read by third parties. We therefore recommend you send us confidential information only by post.
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You have the right to withdraw consent you have given at any time by contacting the below mentioned email address.
In the event of you withdrawing your consent, we will no longer process the personal data concerning you.
The fore applies if DHL does not need the personal data to complete a contract or store personal information due to laws and regulations.
Apart from the withdrawal of consent, you have the following rights:
a) To obtain information regarding the data we have on you.
b) To correct any incorrect data that we may have of you.
c) To erase personal data that is no longer required for the stated purpose. If a requirement to store data exists – you have the right to restrict the use of your personal data.
d) To receive personal data provided in a structured, standard and machine-readable format.
e) To lodge a complaint with the current supervisory authority if you have doubts of whether the processing of your data complies with data protection regulations.If you wish to appeal your rights, please send an e-mail to: sefreightgdpr@dhl.com
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The "DPDHL Data Privacy Policy" regulates the Group-wide standards for data processing with a special focus on so-called third country transfers, meaning transfers of personal data to countries outside the EU, which do not have an adequate level of data protection.
We regularly review and update our privacy policy. DHL reserves the right to make changes at any time without particular notice.
Please stay up-to-date on our privacy policy in order not to miss any changes. By using DHL's websites, you agree to this privacy policy.
This privacy policy was last updated on November 8, 2022.
We use social-media-plug-ins (for example facebook, google+, twitter etc.) on our websites, in order to promote our brand, products and services and to be able to communicate with our customers.
Advertising purposes are carried out for a legitimate interest! It is the responsibility of the respective social-media provider to be in line with all applicable laws and regulations!