PRIVACY NOTICE FREIGHT CUSTOMER PORTAL MYDHLFREIGHT.COM
DHL Freight GmbH ( hereinafter called 'DHL') is pleased that you have visited our website and are interested in our company, products and services. It is important to us to protect your personal data during handling throughout the entire business process
Please be aware that the national legal requirements for data protection and the handling of personal data may vary from country to country. Therefore, if you visit the relevant DHL country websites you will learn more about country specific information on data protection.
It is important to us to protect your personal data during handling throughout the entire business process.
In the following, we explain what information DHL collects when you visit our website and how this information is used.
Personal data means any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. This includes information such as your real name, address, and telephone number. Information which cannot be linked to your real identity - such as favorite websites or number of users of a site - is not considered personal data.
This Privacy Notice applies for the date processing carried out by:
Controller’s name and contact details:
DHL Freight GmbH
Godesberger Allee 102-104
Data Protection Officer of Controller; contact details:
Deutsche Post AG
Global Data Protection
If you have queries with regard to the processing of your personal data, please contact: email@example.com
Visiting our Website
DHL is committed to preserving the privacy of users of our websites. When you visit our web pages, our web servers always temporarily save for security purposes the connection data of the computer connecting to our site, a list of the web pages that you visit within our site, the date and duration of your visit, the identification data of the type of browser and operation system used as well as the website through which you linked to our site. Additional personal information such as your name, address, telephone number or e-mail address is not collected unless you provide this data voluntarily, e.g. while completing an online contact form, as part of a registration, survey, competition, fulfillment of contract or an information request.
The legal basis for the processing of the aforementioned data categories is Art. 6 (1) a) of the European General Data Protection Regulation (GDPR). Due to the said purposes, in particular to guarantee security and a smooth connection setup, we have a legitimate interest to process this data.
Performance of the contract
For (pre-) contractual reasons we also need personal data to provide the services and comply with the obligations arising from contractual agreements concluded with you or to answer your request. (e.g. activating access to the Freight Customer Portal, further discussion of a quote). In turn, it helps us improve the services we offer to you, and to make our website's content and services easier to use and more appropriate to you.
The legal basis is usually Art. 6 (1) b) GDPR since the processing is for the performance of a contract to which you are a party.
Processing for Advertising Purposes
In case you have given your consent, your postal data (e.g. name, address) will be processed to contact you in order to provide you with the latest information about our offers, news, products and services.
Legal basis for the aforementioned processing is Art. 6 (1) a) GDPR.
If you register for one of our newsletters, we are entitled to use your e-mail address for this purpose. You may unsubscribe from the newsletter at any time by clicking the relevant link at the bottom of the newsletter.
In case you unsubscribe from our newsletter services the respective data will be blocked, respectively deleted and no longer be processed for such purposes.
We use tracking software to determine how many users visit our website and how often. We do not use this software to collect individual personal data or individual IP addresses. The data are used solely in anonymous and summarized form for statistical purposes and for developing the website.
We use the online advertising program "Google AdWords" and the conversion tracking function of Google AdWords. Google conversion tracking is an analytics service provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google").
DHL does not share, sell, transfer or otherwise disseminate your personal data to third parties and will not do so in future, unless required by law, unless required for the purpose of the contract or unless you have given express consent to do so. For instance, it may be necessary to pass on your address and order data to the relevant DHL Group Companies and our contractors when you order products.
The data will be stored for as long as they are required. The necessity ensues either from statutory retention periods. Where such statutory periods do not exist, the data will be stored for contract performance and invoicing purposes and as proof of the correct performance of the contract, until the liability periods expire, and it will subsequently be erased.
Your data are also processed in a so-called ‘third country’, i.e., in a country outside the European Economic Area (EEA), or are accessed from there. Specifically, this concerns the recipient country of the item. This occurs either because the transfer is required to fulfil the contract (e.g., for delivery or customs clearance), based upon our Binding Corporate Rules or the EU standard contractual clauses. In cases where data is transferred outside of European Economic Area, we take all reasonably necessary steps to ensure that this happens in accordance with applicable data protection laws and regulations.
DHL takes all of the necessary technical and organizational security measures to protect your personal data from being lost or misused. For instance, your data is saved in a secure operating environment which is not accessible to the public. In certain cases, your personal data is encrypted by Secure Socket Layer technology (SSL) during transmission. This means that an approved encryption procedure is used for communication between your computer and the DHL servers if your browser supports SSL.
Should you wish to contact DHL by e-mail, we would like to point out that the confidentiality of the information sent cannot be guaranteed. The contents of e-mail messages can be read by third parties. We therefore recommend you send us confidential information only by post.
You have the right to withdraw consent you have given with effect for the future at any time by contacting the below mentioned email address. In the event of you withdrawing your consent, we will no longer process the personal data concerning you.
Apart from the right to withdraw your consent you have the following rights:
a) To obtain information regarding the data that we have on file about you.
b) To have any incorrect data that we may have on file about you rectified.
c) To have data that are no longer required for the purpose stated erased or - where a requirement to store data exists - to have the processing thereof restricted.
d) To receive data they provide in a structured, standard and machine-readable format.
e) To lodge a complaint with the competent supervisory authority if you have doubts about whether the processing of your data complies with data protection regulations.
If you wish to invoke your rights, please send an e-mail to: firstname.lastname@example.org
We keep our Privacy Notice under regular review.
DHL reserves the right to change its Privacy Notice at any time with or without prior notice. Please check back frequently to be informed of any changes. By using DHL's websites you agree to this Privacy Notice.
This statement was last updated on 03 January 2019.