DHL Freight GmbH ( hereinafter called 'DHL') is pleased that you have visited our website and are interested in our company, products and services. It is important to us to protect your personal data during handling throughout the entire business process

Please be aware that the national legal requirements for data protection and the handling of personal data may vary from country to country. Therefore, if you visit the relevant DHL country websites you will learn more about country specific information on data protection.

It is important to us to protect your personal data during handling throughout the entire business process.

In the following, we explain what information DHL collects when you visit our website and how this information is used.

  • Personal data means any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. This includes information such as your real name, address, and telephone number.  Information which cannot be linked to your real identity - such as favorite websites or number of users of a site - is not considered personal data.

  • This Privacy Notice applies for the date processing carried out by:

    Controller’s name and contact details:
    DHL Freight GmbH
    Godesberger Allee 102-104
    53175 Bonn

    Data Protection Officer of Controller; contact details:
    Deutsche Post AG
    Global Data Protection
    53250 Bonn


    If you have queries with regard to the processing of your personal data, please contact:

  • Visiting our Website

    DHL is committed to preserving the privacy of users of our websites. When you visit our web pages, our web servers always temporarily save for security purposes the connection data of the computer connecting to our site, a list of the web pages that you visit within our site, the date and duration of your visit, the identification data of the type of browser and operation system used as well as the website through which you linked to our site. Additional personal information such as your name, address, telephone number or e-mail address is not collected unless you provide this data voluntarily, e.g. while completing an online contact form, as part of a registration, survey, competition, fulfillment of contract or an information request.

    The legal basis for the processing of the aforementioned data categories is Art. 6 (1) a) of the European General Data Protection Regulation (GDPR). Due to the said purposes, in particular to guarantee security and a smooth connection setup, we have a legitimate interest to process this data.

    Performance of the contract

    For (pre-) contractual reasons we also need personal data to provide the services and comply with the obligations arising from contractual agreements concluded with you or to answer your request. (e.g. activating access to the Freight Customer Portal, further discussion of a quote). In turn, it helps us improve the services we offer to you, and to make our website's content and services easier to use and more appropriate to you.

    The legal basis is usually Art. 6 (1) b) GDPR since the processing is for the performance of a contract to which you are a party.

    Processing for Advertising Purposes

    In case you have given your consent, your postal data (e.g. name, address) will be processed to contact you in order to provide you with the latest information about our offers, news, products and services.

    Legal basis for the aforementioned processing is Art. 6 (1) a) GDPR.

    If you register for one of our newsletters, we are entitled to use your e-mail address for this purpose. You may unsubscribe from the newsletter at any time by clicking the relevant link at the bottom of the newsletter.

    In case you unsubscribe from our newsletter services the respective data will be blocked, respectively deleted and no longer be processed for such purposes.

  • We use tracking software to determine how many users visit our website and how often. We do not use this software to collect individual personal data or individual IP addresses. The data are used solely in anonymous and summarized form for statistical purposes and for developing the website.

  • We use the online advertising program "Google AdWords" and the conversion tracking function of Google AdWords. Google conversion tracking is an analytics service provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google").

    When you click on an ad delivered by Google, a conversion tracking cookie is placed on your computer. These cookies expire after 30 days, do not contain any personal data and therefore cannot be used to identify you personally. If you visit certain pages on our website and the cookie has not yet expired, we and Google can tell that you clicked on the ad and were directed to that page. Each Google AdWords customer has a different cookie, so it is not possible to track cookies via websites of other AdWords customers. The information collected by means of the conversion cookie is used to compile conversion statistics for AdWords customers who have opted for conversion tracking. Customers can see the total number of users who clicked on their ad and were directed to a page containing a conversion tracking tag. However, they do not receive information that enables them to identify users personally. If you do not want to participate in conversion tracking, you can opt out of this use and prevent cookies from being installed by selecting the appropriate settings on your browser software (deactivation option). You will then not be included in the conversion tracking statistics. Further information and Google's Privacy Policy are available at: Privacy Policy

  • We have provided details of all cookies used on this websites in the table below.

    All cookies in this table have been categorized according to 4 numbered groups. Please note that cookies can belong to more than one category.

    The categories are as follows:

    ¹  Strictly Necessary: These cookies are essential in order to enable you to move around the website and use its features. Without these cookies, services you have asked for cannot be provided. As already stated above, this is based on Art. 6 (1) f) GDPR.

    ² Performance: These cookies collect information about how visitors use a website, for instance which pages visitors go to most often. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

    ³  Functionality: These cookies allow the website to remember choices you make and provide enhanced, more personal features. For example, these cookies can be used to remember and store the last tracking number that you entered when using a tracking application. Information these cookies collect may be anonymized and they cannot track your browsing activity on other websites.

    Targeting or Advertising: These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as helping measure the effectiveness of an advertising campaign. They are usually placed by advertising networks with the website operator's permission.

    List of Cookies

    Campaign Name Cookie ² | campaignName

    This cookie is created when you arrive at a DHL web page from a DHL promotional banner or from a link contained in a campaign / promotional email.

    The cookie stores a campaign ID, which uniquely identifies the campaign source.

    If you contact DHL using one of our online contact or registration forms within 24 hours of arriving at one of our websites, the campaign ID is attached with the email sent to DHL Sales or Customer Service.

    This information is solely used to assess how successful our campaigns are and monitor if customers have contacted us as a result of a campaign.

    The cookie stores no personal customer data at all, only the campaign's ID.

    The cookie expires after 24 hours only.

    Search Parameter Cookie ³ | searchParams

    This cookie is used to store search phrases and words that you have typed into our Search boxes.

    The Search boxes can be found at the top right of each of our web pages.

    In this way, we remember your search terms and pre-populate the search box with previous suggestions when you reuse the search boxes.

    This cookie has been created to improve website functionality and make using DHL websites easier for our customers.

    This cookie permanently stores search terms until such a time that you actively decide to clear your browser cache and cookies.

    Google Analytics ² | _utma, _utmb; utmz

    A small number of countries may use Google Analytics cookies on a small scale for specific local purposes. These cookies use your IP address as recognition; however do not identify you as an individual. In other words, information is collected in a pseudonymous form. The cookies collect information about how visitors use our local sites and use the information to compile reports and to help us improve local sites.

    More Info about Privacy at Google

    Decibel Insight cookies ² | da_sid, da_lid

    In order to provide better content and service, this site uses the Decibel Insight web analytics service. This site does not use Decibel Insight to collect any information that may be personally identifiable to you. Decibel Insight may record mouse actions and scrolling movement, as well as basic interactions with website forms. Decibel Insight does not track your browsing habits across other third-party websites. For more information about the data practices of Decibel Insight, please visit their privacy policy -

    You can opt out of Decibel Insight tracking by visiting


    Usabilla Cookies | usbl.c.ID

    The following data is stored for Usabilla campaigns:

    ▪ Whether or not the campaign has already been run, if so, the campaign will not be shown again.
    ▪ If the campaign has a ""N% chance"" trigger it stores whether or not the campaign should be shown at all.
    ▪ If the campaign should be triggered after the visitor has visited a certain amount of pages, the number of pages visited since the campaign was started are stored.

    This data is stored in HTML5 Local Storage, with one entry per campaign. The key of this field is ""usbl.c.ID"" where ID is a unique id for the campaign.

    Furthermore, if the ""new or returning visitor""-trigger is enabled in any campaign the following two pieces of data will be stored:

    1. The field ""usbl.v"" in Local Storage
    2. A session cookie named ""usbls""
    These two pieces of data are needed to determine if a user is new or returning. If you want to know more about Usabilla's cookie policy, please check:


    Adobe Marketing Cloud Cookies ²

    These cookies are used to collect information in an anonymous form about how visitors use the website. The information is used to improve the site and provide users with content that is more appropriate to them.

    This cookie is used to identify a unique visitor. This is a permanent cookie which expires after 2 years.

    This cookie is used for onsite personalization and determines which dynamic content is shown to a user. The cookie remains on the visitor's browser two weeks from his or her last login.

    This cookie determines whether cookies are enabled in the browser. This cookie is a session cookie and will expire when the browser is closed.

    This cookie is used to identify unique visitor time/date stamp. This is a permanent cookie which expires after 5 years.

    This cookie is a 'fallback' visitor identifier where the s_vi cookie normally used for this purpose is blocked. It contains a randomly generated, unique id.

    This cookie records what links the user has clicked. This cookie is a session cookie and will expire when the browser is closed.

    This cookie stores the information of the date of visit and if a visitor is new or returning. This is a permanent cookie which expires after 2 years.

    This cookie records the name of the previously viewed page on the site. This cookie is a session cookie and will expire when the browser is closed.

    This cookie records if a user has previously viewed a page and is captured on the following page. This cookie is a session cookie and will expire when the browser is closed.

    This cookie records the name of the latest viewed page on the site. This cookie is a session cookie and will expire when the browser is closed.

    This cookie determines which site was first visited during a visit session. This cookie is a session cookie and will expire when the browser is closed.

    This cookie determines how many pages where viewed during a visit session. This cookie is a session cookie and will expire when the browser is closed.

    This cookie determines how often a visitor has visited the site. This cookie is a session cookie and will expire when the browser is closed.

    This cookie determines from which page a visitor has been referred to the site. This cookie is a session cookie and will expire when the browser is closed.

    More Info about Privacy at Adobe:

    Additional Information

    Sharing Tools: Third Party Cookies
    DHL now uses embedded 'share' buttons on its websites. These make it easy for visitors to bookmark and share content through their favorite social networks. When you click on one of these buttons, a cookie may be set by the service you have chosen to share content through. DHL does not control the use of these cookies and you should therefore check the relevant third party's website for more information. The 'share buttons' are provided by AddThis. For more information about their data collection practices, please take a look at the AddThis Privacy Policy.

    Third Party Cookies in embedded content
    Please note that on some pages of our websites you may notice that cookies have been set that are not related to DHL. When you visit a page with content embedded from, for example, YouTube or Vimeo, these service providers may set their own cookies on your web browser. DHL does not control the use of these cookies and cannot access them due to the way that cookies work, as cookies can only be accessed by the party who originally set them. You should check the third party websites for more information about these cookies.


    Web Beacons
    In order to keep DHL's online content relevant, easy to use and up-to-date, we use web analytics services such as Adobe Analytics and Webtrends (see Webtrends entry in DHL Table of Cookies above for more information.) to help us understand how people use our websites. These services use data collection technologies such as web beacons. Web beacons are small electronic images that deliver cookies, count visits, and understand usage and website effectiveness. In turn, this lets us know what content is of interest to our visitors and helps us provide tailored information on our websites. These web beacons are anonymous and do not contain or collect any information that identifies you. The information is anonymous and only used for statistical purposes. These web analytics data and cookies cannot be used to identify you as a natural person as they never contain personal information such as your name or email address.

  • Using our products and services without cookies is also possible. In your browser, you can deactivate the saving of cookies, limit them to particular websites, or set the browser to notify you when a cookie is sent. You can also delete cookies from your PC hard drive at any time (file: "cookies"). Please note that in this case you will have to expect a limited page presentation and limited user guidance.

    Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit: All about cookies

    For further EU-specific advice on cookies and the various opt out options available to you, you can also visit the following website: Your online choices

    You can choose to opt out of some or all of the advertising cookies set on your PC by visiting the Network Advertising Initiative (NAI) website.

    To opt out of being tracked by Google Analytics across all websites, visit: Google Analytics Opt-out browser add-on

    To opt out of being tracked by Adobe Analytics, visit Adobe Experience Cloud Opt-Out.

    Please remember that if you delete your cookies, or use a different browser or computer you will need to set your opt-out status again.

    Please note that it is not technically possible to detect the Opt-Out if you delete the cookies from your browser.

  • On our website and in accordance with Art. 6 (1) f) GDPR we are using social-media-plug-ins (like facebook, google+, twitter etc.) in order to promote our brand, products and services and to get in touch with our customers. Therefore these advertising purposes are regarded as carried out for a legitimate interest. It is the responsibility of the respective social-media provider to be in line with all applicable laws and regulations.

  • DHL does not share, sell, transfer or otherwise disseminate your personal data to third parties and will not do so in future, unless required by law, unless required for the purpose of the contract or unless you have given express consent to do so. For instance, it may be necessary to pass on your address and order data to the relevant DHL Group Companies and our contractors when you order products.

  • The data will be stored for as long as they are required. The necessity ensues either from statutory retention periods. Where such statutory periods do not exist, the data will be stored for contract performance and invoicing purposes and as proof of the correct performance of the contract, until the liability periods expire, and it will subsequently be erased.

  • Your data are also processed in a so-called ‘third country’, i.e., in a country outside the European Economic Area (EEA), or are accessed from there. Specifically, this concerns the recipient country of the item. This occurs either because the transfer is required to fulfil the contract (e.g., for delivery or customs clearance), based upon our Binding Corporate Rules or the EU standard contractual clauses. In cases where data is transferred outside of European Economic Area, we take all reasonably necessary steps to ensure that this happens in accordance with applicable data protection laws and regulations.

  • DHL takes all of the necessary technical and organizational security measures to protect your personal data from being lost or misused. For instance, your data is saved in a secure operating environment which is not accessible to the public. In certain cases, your personal data is encrypted by Secure Socket Layer technology (SSL) during transmission. This means that an approved encryption procedure is used for communication between your computer and the DHL servers if your browser supports SSL.

    Should you wish to contact DHL by e-mail, we would like to point out that the confidentiality of the information sent cannot be guaranteed. The contents of e-mail messages can be read by third parties. We therefore recommend you send us confidential information only by post.

  • You have the right to withdraw consent you have given with effect for the future at any time by contacting the below mentioned email address. In the event of you withdrawing your consent, we will no longer process the personal data concerning you. 

    Apart from the right to withdraw your consent you have the following rights:

    a) To obtain information regarding the data that we have on file about you.
    b) To have any incorrect data that we may have on file about you rectified.
    c) To have data that are no longer required for the purpose stated erased or - where a requirement to store data exists - to have the processing thereof restricted.
    d) To receive data they provide in a structured, standard and machine-readable format.
    e) To lodge a complaint with the competent supervisory authority if you have doubts about whether the processing of your data complies with data protection regulations.

    If you wish to invoke your rights, please send an e-mail to:

  • The "DPDHL Data Privacy Policy" regulates the Group-wide standards for data processing with a special focus on so-called third country transfers, meaning transfers of personal data to countries outside the EU, which do not have an adequate level of data protection. If you are interested in learning more about the "DPDHL Data Privacy Policy", please

  • We keep our Privacy Notice under regular review.

    DHL reserves the right to change its Privacy Notice at any time with or without prior notice. Please check back frequently to be informed of any changes. By using DHL's websites you agree to this Privacy Notice.

    This statement was last updated on 03 January 2019.